1 Paradise Road
Downham Market
PE38 9HS
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01366 32 12 52
48-50 High Street
Downham Market
PE38 9HH
FREE Delivery And FREE Old Bed Disposal Within 25 Miles
Terms and Conditions (Internet and telephone sales only - THESE DO NOT APPLY TO IN-STORE PURCHASES)
PLEASE NOTE - AS STANDARD, WE ONLY DELIVER WITHIN A 30 MILE RADIUS OF DOWNHAM MARKET, NORFOLK.
1. General
1:0 Beds of Paradise and Living in Paradise, are trading names of Beds of Paradise Limited, also referred to as "we" and "us".
1:1 These Terms and conditions apply to all orders placed online at bedsofparadise.co.uk and over the telephone. By placing an order with Beds of Paradise or Living in Paradise, you are accepting to abide by these conditions. Please read them carefully and contact us if you have any questions.
1:2 If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with us.
1:3 Please note that these terms and conditions do not affect your statutory rights.
2. Orders – Making a contract with us
2:1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order, this confirmation email is acceptance that a contract has been made between us. If there are any errors on your email confirmation you must inform us as soon as possible for these to be rectified.
2:2 All orders are subject to acceptance. All details supplied to Beds of Paradise must be true and accurate.
2:3 If there are any problems with your order, we aim to contact you as soon as we can.
2:4 All Images displayed are indications of the product, some items may have small variations in ticking and colour.
2:5 To place an order with us please follow the step by step guide on our website or contact a member of the team who will assist you, or place the order over the telephone.
2:6 To place an order with us, you must be a UK resident and over 18 years of age.
3. Errors
3:1 In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order, prior to a contract being made (please see section 2.1 for order contract information).
3:2 Any errors that have been made in the description of our products will be rectified as soon as possible.
4. Price and Payment
4:1 Prices displayed on our website are inclusive of VAT at the UK standard rate of 20%.
4:2 The total price payable, for all items ordered, will be debited from the account provided, at the time that the order is placed. Once a contract has been made (see section 2.1 for order contract information).
4:3 We can only accept payments from UK registered accounts.
4:4 We accept most major credit/debit cards including Visa, Delta and MasterCard and we use a secure payment method to process these payments. If you would rather pay by bank transfer/internet banking, please contact us for our bank details.
4:5 You must confirm that the credit or debit card being used is yours in order to purchase product (s) on our website or over the telephone.
4:6 All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
4:7 All credit/debit card holders are subject to validation checks and authorisation by the card issuer and the merchant bank. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, without prejudice to clause 12, we shall be permitted to cancel our contract with you.
5. Availability of Goods
5:1 All products and services are subject to availability and may be withdrawn at any time.
5:2 Any goods that we are unable to supply will be refunded in full, or the monies can be used for an alternative product.
5:3 Any items that are not in stock have a lead time. This lead time is an estimated time, in days, supplied to us by the manufacturer of the goods. The manufacturer aim to supply us with the goods within this time; however this is not always possible. Where there are delays, we aim to notify you as soon as we are informed.
6. Made to measure items / Personalised items
6:1 These are goods that are not stock items and are made to your specific requirements, e.g. special sizes, special colours or items that are made to non standard specifications. It is important that you are happy with the items that you are purchasing, as they are non returnable and non refundable (unless they are faulty or mis-described).
7. Deliveries
7:0 It is the responsibility to the buyer to take measurements of the furniture ordered to ensure they can be delivered through doorways and into the room of choice. Beds of Paradise Limited are not required to take special orders into stock which cannot be delivered to the room of choice. In this situation, our delivery team will leave your items in another room or garage. If windows are to be removed, this is the responsibility of the buyer and must be arranged prior to delivery of the goods.
7:1 Please do not dispose of your existing items, until you have received and checked your delivery from us.
7:2 Please check over your items to ensure that they look to be intact before signing for them.
7:3 Notifications of claims – If your goods are damaged when you receive them, please note this on the delivery sheet. Please contact Customer Services who will be happy to rectify this problem as soon as possible.
7:4 If you do sign for goods and later discover them to be damaged, please contact us as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.
7:5 Shortages – It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages and contact us. Incorrect items – Please refuse any incorrect items and mark the delivery sheet as incorrect items. Please contact us to advise.
7:6 We offer free standard delivery within a 25 mile radius of Downham Market (PE38 9HS). On bed and mattress sales, we also offer a free disposal service on a like for like basis (including size). Ie, if you buy a complete divan bed, we will dispose of the same. If you purchase a mattress only, we will only dispose of the mattress. Please ensure the bed to be disposed of is broken down into manageable pieces on the day of delivery, so it's ready for the drivers to collect.
7:7 Please note that dispatch will not take place if you have not received an order confirmation email.
7:8 Please ensure that your property is directly accessible to a Luton type van. If there is no direct access for our delivery drivers, or the access is restricted for parking, the delivery may not be made and you will be responsible for the associated carriage charges.
7:9 Our delivery team will take the items to the room of choice. Please ensure that any breakables are stored away and there is a clear route to access.
7:10 Frames and furniture are flat packed and require self assembly, unless otherwise stated.
7:11 Deliveries are either an AM (9am to 1pm) or PM (1pm to 5pm) delivery slot. These delivery times are not changeable and no specific times can be requested. We cannot be held responsible for any losses suffered by you if your time slot is not met. If you cannot be available for your assigned time slot we would have to rearrange for another delivery date and there would be a £10 charge for this.
7:12 Beds of Paradise Limited cannot cover any losses arising from incomplete, late, failed or damaged deliveries.
8. Risk
8:1 We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, Beds of Paradise Limited will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
8:2 Once delivery has been made it is the customers responsibility to take reasonable care of the items.
9. Faulty items
9:1 If your item develops a fault we will deal with your complaint in accordance with your rights under the Consumer Rights Act 2015. You may also be supplied with a warranty/guarantee by certain manufacturers, which is in addition to your statutory rights.
10. Cancellation/Returns
10:1 Please check over your goods on delivery to ensure that the packing is intact and all items appear to be in good condition before you sign for them. If you find your goods to be faulty, damaged or incorrect please advise the delivery team immediately. If you find that your goods are damaged after you have taken delivery, please notify us as soon as possible. We ask that you inspect your goods within a reasonable time scale and prior to them being transported anywhere else.
10:2 If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or mis-described products) and report this, in writing, within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are in their original packaging and it is your responsibility to return the product to us and to cover any associated costs of return (please include your name and contact details on any returns). If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will seek to recover the reduction in value from you. This policy does not affect your legal rights. This policy excludes made to measure items/personalised/special orders (items made to the consumer’s specification) (see section 6).
10:3 Prior to returning any goods you must inform Customer Services (within 14 days of receipt).
10:4 Once we have received the goods, we will inform you and arrange for a refund or exchange. Please note; refunds may take up to 14 days to process.
10:5 If you are unable to arrange your own carriage, we may be able to arrange this on your behalf, however, there will be a charge to do so.
10:6 Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
10:7 If the product has been damaged, deteriorated or soiled in your care and through no fault of the manufacturing of the product, it is no longer eligible for a return.
Complaints Procedure

Beds of Paradise Limited is committed to providing high quality products and service to all of our customers. Therefore, we hope that you are pleased with the product you have purchased and the service you have received.

If you have a complaint or feel dissatisfied with the products or service you have received, we would like to hear from you as quickly as possible so we can take every opportunity to resolve your complaint. Please get in touch via the 'contact us' link.

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BEDS OF PARADISE
1 Paradise Road
Downham Market
PE38 9HS
01366 32 12 52
Send us an email
 
Monday to Saturday 9.00am - 5:00pm
Sunday CLOSED
Holiday Opening Times
LIVING IN PARADISE
48-50 High Street
Downham Market
PE38 9HH
01366 32 12 52
Send us an email
 
Monday to Saturday 9.00am - 5:00pm
Sunday CLOSED
Holiday Opening Times
Registered: Beds of Paradise Limited
Registered Office: The Boathouse, Harbour Square, Wisbech, PE13 3BH
Reg No: 06932552
VAT No: 972 6085 94